FAQ

Thank you for visiting our frequently asked questions page today.

Here are the most common questions we get from other customers in search of answers

Do you have any retail locations?

  • Nope, not at this time. It is our goal to open a couple of key retail locations in the future, but at the moment and due to the severe hardships deriving from the covid pandemic, we are only operating at our office in Woodbridge, Ontario, and virtually serving you online. 

What are my shipping options?

  • We strive to offer you the best and most reliable shipping options which include regular and express shipping to all countries. Our primary carrier is Canada Post and your shipping cost is transparently calculated at checkout based on the weight of the products that are in your cart. 

Do you offer same day delivery?

  • If you are in a rush and would like your order immediately, we recommend that you choose the express shipping options at checkout. Alternatively you could arrange to come and pick up your order at our printing facility at 35 Royal Group Crescent, Unit 1, Woodbridge, L4H 1X9, Ontario.

When will I receive my order if I placed it online?

  • Once you have placed an online order, we verify all details and your receiving address for accuracy. If we find any errors, we will immediately reach out to you to fix it. In the case that your order details are correct, we ship it out within one business day. Please note that we are open from 10AM to 4PM, Monday to Friday, and closed on weekends and statuatory holidays. 

Do you have a refund policy?

  • Yes we do, and we believe in fairness and customer satisfaction. Please check our refund policy here.

What is your price range?

  • Our products range from as low as $2 to around $20

I am looking for a specific greeting card but could not find one. What do I do?

  • We are sorry that you were unable to find a specific card. Our team is constantly working hard to deliver new ideas and products. If you would like a custom product please email us at info@pentagon.ltd and we'll be happy to assist you.

Where do all of your awesome designs come from?

  • Thanks for the flattering compliment! Pentagon is operated by a team of passion driven creators and contributing artists. Our inspiration is the world around us and beyond. 

How are your products made and where do the materials come from?

  • We source our materials from environmentally conscious suppliers throughout Canada and USA. We ensure that our products are harm free and are safe to recycle.

How do I contact your company if my question isn't answered here?

  • We are sorry your question is not listed, but we can still help! You can email us at info@pentagon.ltd or leave us a message through the Chat with us button on the home page